I just wanted to say that we as owners have nothing to do with the allocation to the rooms.The main system in the uk sells the rooms and we place the guests in the rooms.There was a couple mr Smith and his wife who stayed in room 101 which is in the ground floor.To me they said that they had payed for a room with a balcony and the same to the rep.I told them that if thatwas the case I would change them but after checking they hadnt so that was the room they had paid for.The rep tryied to allocate them in another room again in the ground floor but different room type but this also didnt work out.I have never promised to put them in another room and it wasnt me the one to blame anyway I was more than happy to give the rep a bottle of wine to as a good will jesture.Today they left and they wrote on our comment book a very bitter comment about me.All those years we have tried very hard to keep all our guests happy trying to help in any way we can.Anyway I really think that there was a missunderstanding with this couple because there attidude wasnt the one I expected from an English couple(they didnt even say hello when greeted) but if they didnt like the accomodation it was very easy to ask the company to move them to another one.Once again I would like to thank all the guests that write their comments and say a big thanks to sloppy John and the rest of the partie who during their stay ate all my pizza supply and we are looking forward to see them again.Gia sou ghloe and thomas.Best regards napoleon
Dear Mr Holden,I have to say that I m sorry for saying you didnt stay with because you did but the registration was under the name of your wife.You stayed in room 200 which is a studio for two persons with a balcony,and you ve requested a cot.You ve stayed for a week and through out it you ve asked us by giving my mom a piece of paper a tv ariel for the tv in the room.First of all when I escorted you to the room you didnt say anything about the floor or about the cot which it was made for your baby.All our cots are made by steel and they have a wooden floor with a small matress in blue.Im pretty sure that if you had a problem about the room which on your arrival was cleaned and mapped as a logikal person you should have report any kind of complaint either to us or John our rep.You say that the shutters were always oppened by the cleaning lady who was coming in and thats true just because when you were leaving the room apart from the shutter you had the windows shut us well and I ve told the cleaning ladies to open -not only yours-all windows in order the rooms to have air.I know that all this wont ghange your mind about our hotel but I m sure that if you have told me about it or told the maid the room would be much better for you and your family.
Hello.This is Napoleon again.I m very glad to say that the puppy find a house where he will be loved thanks to Ruth our rep.
Hi Dave.I promise to do my best but still I havent received the lists for the 30th.
Hello to all our friends.Jyst to let you know that our e-mail has changed.The new one is email@example.com.The price of the safe deposit box is 15 euros for a week.regards napoleon
Hello to all our friends.We had a situation today and just because we dont want to create an missunderstadings I have to inform all our viewers that check out time is 10.00 and not whatever time guests think it is and jut because the guests in one room thought that the bus would pick them at 16.30 they should leave the room at 15.00 without letting us know and havent packed their things causing a very big mess.These situations are not nice and we are trying to avoid them.By he way all my best to Jullie and Graham.Regards Napoleon
Hello to all our guests.I just wanted to say a very big thank you to all of you and add some small things just because we are coming to the end of the season.Somebody wrote in my comments book that the prices in the bar were high and the menu was limited and that the cleeners were lazy but just because he paid for 3 persons 390 pounds for a week he ll come back because the pool was nice and me and my mom were nice as well.What is my response to that THANK YOU BUT NO.first of all he should have know that is a snack bar of a hotel and not a super maket and that in the 2,50 euros for a coke he is paying the service the electricity and the staff and that there is a difference between a snack bar and a restaurant and at the end of the day nobody forced him to buy anything from the bar but I can understand why he is complaing about it.Its the bargain he found and the lack of money.Anyway A very big thank you to all our friends(they are a lot) I wish you a good winter Napoleon
Hello to all our friends who are here with and for us for 8 years now.Once again I have to say something about a group of guests who stayed with us and left-thank god- a few minutes ago.The name of them is Jeffcock and they stayed for two weeks and another 3 rooms who came last week for a wedding.They stayed in room 100,206,199 and 299.The first night they came my mom had to shut the bar at 06.00 because all of them were so happy that they met and despite my mom was begging them to leave they didnt seem to care.After two days the bar shut at 05.30.Two days ago they made a very big feast to the bar from their rooms meaning that they brought hot dogs beers coke and lots of other staff from their rooms to the bar area and they bought from the bar two portions of fries.!!!Offcorse they asked me if I was insulted???Today they all write in our comments book that they hated the rooms because the maids were going in to clean the rooms at 10.00??and they were not providing them with toilet paper rolls every day and also that the rooms were cleaned once per week.For that kind of people all I have to say is THANK YOU FOR COMING AND STAY IN YOUR COUNTRY.The cleaners come every day in the rooms to take the garbidge map broom and cleening like towel and linnen is made twice per week.Its not our responsibility to put paper rolls every day because the unit is Self catering.Apart from that all the family wishes to all our friends a nice summer
Hi.I promise that I ll do my best to allocate you in a nice room.I would only be needing you to sent me a mail at firstname.lastname@example.org regarding your booking details meaning what is the room type you ve booked and if you have a balcony or a terrace.Prices of the air con are 14 euros per day in rooms with 2 units and 7 euros per day in rooms with one unit.The safe deposit costs 15 euros per week.Looking forward to seeing you all and please contact me on my e-mail.
Hello to all our friends.About the company we are still talking with them but when I know I ll put it up on this site.About Mrs King request.When you reach skala from the main street coming from the airport you are going to see the church of the village with a small kiosk,turn left and follow the road all the way up you are going to pass some pine trees and on your way up on the left hand side is our hotel.The sign says NÇÑÇÉÄÅÓ in Greek and there are cars parked outside.We are never on reception but down at the bar.Have a nice flight and looking forward to seeing you.