I was sorry to read your comments about one of your guests - I know it is of little consolation to you but any one who on having a problem does not speak directly to those who can remedy the situation are really not worth worrying about.
If they have not got the common courtesy to give they names then forget about them and revel in all the good comments you get from the majority of your visitors.
I'm pleased that minime is giving you a lot of pleasure and into plenty of mischief, that's what little ones should be doing, we are really looking forward to seeing him - he was only 4/5 months old when we visited Scala.
We are on count down, only 4 weeks to go, we fly and arrive with you on the 4th August and stay for 2 weeks.I see from the Kef weather forecast that temperature are getting into the low 30's - please can you reserve those temperatures for our holiday.
See you in August,
Derek and Sue