Kosmar - (Tour Operators on Kefalonia)

Keith A           

I have just read the comments entered by Martin Sullivan on his visit to Skala with Kosmar two years ago and have to say that having just returned from a holiday in Skala with Kosmar with my wife our experience could not be more different. We were very fortunate to have Stella as our rep. I can only describe her has excellent. She heads a very effective team. Stella herself is very efficient but friendly. Nothing is too much trouble for her.

My wife was unfortunate to have a minor accident when taking a shower which resulted in the shower head getting broken. Stella just happened to be with the apartment owners when I reported the breakage. Stella immeadiately enquired after my wife's welfare and even though I told her she was only slightly hurt Stella insisted on visiting her. Not only did she do this, but as the next day was her only day off that week, she arranged for her colleage Phil to pay us a further visit on her behalf to check again my wife was OK.

Our views of Stella are not just based on one visit. We have travelled to Skala with Kosmar twice a year for the past two years and each time have met Stella and she has never been any different. We are always pleased to see her and she lets us know she is pleased to see us by going out of her way to be helpful.

Last year when we were on one of our visits one unfortunate lady travelling with Kosmar fell down a flight of stairs and had to spend a week in hospital. Stella gave up much of her own time supporting this lady.

While I like to read comments on sites like justkefalonia I have never before added one. But given what I feel is an unjust personal attack on a hard working rep by Mr Sullivan, I felt I had to. To make such comments in such an offensive and smart aleck way two years after the event perhaps says a lot more about Mr Sullivan as a customer rather than Stella as a rep. I feel that many people would regard such an attack on a young woman who probably is not in a position to be able to answer for herself as both cowardly and despicable.

Out of interest all of our flights were also from Birmingham on modern aircraft that are part of the Thomas Cook fleet. All departed on time and arrived early. Our transfers to Skala were good with excellent commentaries from the reps involved.

Kosmar - (Tour Operators on Kefalonia)

Keith A           

Re the debate on OSKARS: I have been to Skala with Kosmar several times and never has any rep recommended or critised any bar, taverna or restaurant. At their welcome meetings they have all referred to the many establishments on the main street without actually naming any but also advised customers to seek out some of the tavernas that are off the beaten track. Given that I have been to Kefalonia on thirteen occasions and have never even seen Oscars I can only assume it is well and truely off the beaten track.

As I have never been to Oscars I cannot comment as to whether is is good or bad but equally I'm not stupid. It is noticable that what appear to be genuine comments from real holiday makers are mainly submissions from the UK and seem to indicate that Oscars is a place to avoid. Where as those that make derogatory remarks about Kosmar staff are submitted from within Greece. Could all of this latter group of people some how be connected with Oscars? If so please stop sending your silly submissions and stop your infantile ways. You are to best advert there is for not visiting Oscars. This is an excellent web site; please stop clogging it up with rubbish.