Thomas Cook - (Tour Operators on Kefalonia)

Betty B           

Stayed at San Lorenzo Apartments in Lassi which were immaculate; staff were excellent and very professional. Great resort with beautiful beaches. Pool amazing. Outstanding standard of cleanliness.
However, a sour taste to the holiday came with the unhelpfulness of our Rep, Sarah, who in answer to our polite request for a sea view, which we had been promised upon booking and didn't receive upon arrival, replied 'I hate Travel Agents, I do'. Ironic. She took our room number and said she'd get back to us to see what she could do about a possible change for the second week. Although we didn't expect anything and didn't want to make a fuss, it would have been professional for her to respond to our request in some way.
We didn't hear from her for the rest of the holiday which we had come to expect.
However, what was unacceptable was that due to the fact Sarah failed to turn up for her appointment time at the resort or display relevant information at the accommodation, I had to contact the main office regarding our departure time and was given various platitudes. Our departure information was finally placed on the board on the actual day of departure, only a couple of hours before we were due to be picked up. Luckily we found out from other guests as to the expected check out times.
The Airtours and Thompson Reps, in comparison, were always at the poolside in time for their appointments, making themselves available rather than grudgingly turning up as part of the 'duty calls'. Their information boards were also filled with information which was displayed early so their 'punters' weren't reliant upon them.
Wonderful resort and accommodation. Will travel independently next time.